Shorten: Drama Shorts & Series 12+

They will not allow you to cancel your subscription. They send you on a wild goose chase to try to cancel the subscription. None of the instructions to cancel work and they are all different. They do not respond in a timely manner. I am currently seeking legal counsel due to their refusal to cancel the subscription after several requests! And ohhhh it wouldn’t let me submit my review without giving it 5 stars! It kept suggesting the nickname was “taken”!

Hello,

We’re genuinely sorry to hear about your experience, and we want to resolve this as quickly as possible.

To cancel your subscription through the App Store, please follow these steps:

1-Open the App Store.
2-Tap on your profile icon in the top-right corner.
3-Go to Subscriptions.
4-Select the subscription you want to cancel.
5-Tap Cancel Subscription.

If these steps do not work, or if you continue to face any difficulties, please reach out to us directly by going to Profile > Feedback, and we’ll assist you as soon as possible. We truly value your feedback, and we want to ensure this issue is addressed.

We apologize for the delay and confusion, and we’re here to make it right.

Shorten Team

They are charging my bank account over and over. They charged me 3 times in a month! Once for .50 cents and 2 monthly charges. I canceled the stupid subscription the same day I got it. I Should have been under a trail subscription even. They are scammers and are not responding to my emails. They are continuing to charge me monthly and will not refund my money! I am on a fixed income and this is ridiculous. I did everything they said to quote-unquote cancel my NON-existent subscription to no avail! Do not use this app! They will steal your money! If the developer see this please know I have nothing but time unlike other people so I will continue to post everywhere I can that you are stealing money from people until you refund my bank account and stop withdrawing my money!

Hello,

We sincerely apologize for the inconvenience you've faced. We understand how important it is to resolve this promptly, especially when dealing with financial matters. We recommend you contact us directly via Profile > Feedback in the app so we can assist you in resolving the charges and ensuring the cancellation of your subscription.

We take these issues seriously and will work with you to make sure everything is handled properly.

Shorten Team

It’s an okay app. Some shorts are only 15-16 episodes long and only about a dozen shows available for viewing so look carefully before purchasing unlimited pass. Hopefully they’ll add more titles and quick or lower proce of weekly pass. Otherwise, this app doesn’t compare to the others with a more extensive video library.

Thank you for your detailed feedback! 💓

We’re glad you gave the app a try and understand your concerns about the content library and pricing. Expanding our collection is a top priority, and we’re constantly working on bringing more diverse and engaging titles to our platform. Your suggestion regarding pricing is also noted, and we’ll take it into consideration as we continue to improve.

We appreciate your support and hope to provide a more satisfying experience in the future! 🎬

Best,
Support Team